Recently, I had the chance to meet with a long-time veteran of the home heating, A/C and plumbing business in a large western U.S. city. He said something I knew a little about, but had never heard stated so directly. He said:
Heating, A/C and plumbing are some of the main vocational training programs that are taught in prisons. That’s one of the reasons our company does background checks and drug addiction screening on all our employees…”
After a prisoner has served his or her sentence, having a productive job can help keep them from returning to prison. This, of course, is a good thing for a civilized society. At the same time, home or building owners need to know that a technician who will be working in or own their property is both competent in HVAC and trustworthy.
Screening and background checks on employees could prevent a person with violence, molestation, or similar baggage in their past or present (particulary offenses with a high rate of recidivism) from getting a job at your local heating and air conditioning company.
What you can do to find quality heating and A/C service companies
So, in addition to the quick tips you will see on the pages of our website, before you have a contractor repair or replace your heating and AC equipment, ask if and how they screen their employees for undesirable history.
Background checks, like other overhead costs of technical training and certification, bonding, and insurance, can translate into higher bids or costs than companies who do not cover these benefits or protection for their customers. Of course, cost can naturally be divided into initial cost and longer term or unforseen costs. Generally, service companies with good infrastructure have better procedures. This usually means they are less likely to make mistakes. And if they do make an error or if a defect in equipment presents itself, they have the resources to make things right.